BSB50420 DIPLOMA OF LEADERSHIP AND MANAGEMENT – STARTING SOON
STARTING SOON. Great leaders aren’t born, they’re made. Through this Diploma of Leadership and Management, you will develop real-world skills and techniques to lead a team by example.
BSB50120 DIPLOMA OF BUSINESS – STARTING SOON
STARTING SOON. Have you ever dreamed of running your own small business, or perhaps playing a key role in a larger organisation? Through this course, you will develop the skills to open doors to new career opportunities!
FREE – BUSINESS WRITING SKILLS
Written communication is part of every workplace. It can take many forms from emails to reports. Poorly written communication portrays unprofessionalism and the message can be misinterpreted. This module is for anyone who wants to gain confidence and skills
BSB30120 CERTIFICATE III IN BUSINESS
Get up to speed with the latest business and computing skills. You will learn about basic office operations, creating spreadsheets, developing electronic presentations and conducting online transactions.
BSB30120 CERTIFICATE III IN BUSINESS (CUSTOMER ENGAGEMENT)
Get up to speed with the latest business and computing skills. Learn about basic office operations. Create digital presentations, spreadsheets and conduct online transactions. Excel in delivering customer service, conflict resolution and customer support.
FREE – DEALING WITH COMPLAINTS AND DIFFICULT CUSTOMERS – STARTING SOON
STARTING SOON. No matter what sector you work in, conflict is inevitable. It doesn’t have to be the end of the world. In fact, a well-handled complaint can be as effective as providing an excellent experience first up. In this quick and engaging course, you will learn about the basic
FREE – RESOLVING CONFLICT – STARTING SOON
STARTING SOON. Poorly handled conflict can affect both employees and customers and therefore the organisations bottom-line. This module is for anyone that works in a team, interacts with customers, or is a people leader, and wants to learn about identifying the source
FREE – SELLING TECHNIQUES – STARTING SOON
STARTING SOON. This module provides an overview of the various methods of selling techniques – suggestive, up, down, personal, and add-ons or extras – and how to choose the right one for your situation.
FREE – HARASSMENT, BULLYING AND DISCRIMINATION – STARTING SOON
STARTING SOON. The training module offers an overview of sexual harassment, bullying and discrimination and how these unwelcome activities affect the workplace. You will also learn how to respond if you are the victim of such conduct.
FREE – IT SECURITY AWARENESS – STARTING SOON
STARTING SOON. This module covers the basics of IT safety, including what to look out for and how to protect against such things as phishing, ransomware, and much more.